Privacy Policy

Custom Bath and Shower

Effective Date: 07-16-2026
Last Updated: 07-16-2026

Custom Bath and Shower (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, www.custombathandshower.com (the “Site”), at home shows and events, and through our forms and communications, how we use that information, and the choices you have.

By using the Site or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide directly. When you request a quote, fill out a form on the Site, enter information at one of our home show kiosks or events, call us, or text us, we may collect:

Name
Email address
Phone number
Property address, city, state, and ZIP code
Details about your home and your remodeling project (for example, the age of your home, the type of tub or shower you have, and the work you are interested in)
Photos of your bathroom or fixtures, if you choose to upload them
Any other information you choose to provide in messages or form fields

Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain information through cookies, pixels, and similar technologies, including your IP address, browser type, device type, pages viewed, referring pages, and general geographic location. We use this information to operate and improve the Site, measure advertising performance, and understand how visitors use our pages.

Information from third-party sources. To prepare accurate estimates and serve you efficiently, we may supplement the information you provide with publicly available property data obtained from third-party property data services, such as the approximate year your home was built, square footage, number of bedrooms and bathrooms, and estimated property value.

2. How We Use Your Information

We use the information we collect to:

Respond to your quote requests and inquiries
Schedule consultations and in-home appointments
Assign your request to the sales representative who serves your area
Prepare estimates and proposals for your project
Communicate with you by phone, email, and text message (see Section 3)
Send you follow-up information, promotions, and offers related to our services
Operate, maintain, and improve the Site and our marketing
Comply with legal obligations and enforce our terms

3. Text Messaging (SMS) Terms and Consent

By providing your phone number and checking the consent box on our forms, you expressly consent to receive calls and text messages from Custom Bath and Shower, including messages sent using automated technology, at the number you provided. These messages may include appointment confirmations and reminders, quote follow-ups, and promotional offers.

Consent to receive text messages is not a condition of any purchase.
Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. Reply HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Our sales representatives and installation crews. Your information is shared with the representative and locally trained installation crew serving your geographic territory so they can respond to your request and perform your project. These individuals and crews may be independent contractors working on our behalf.
Service providers. We use third-party vendors to operate our business, including our customer relationship management (CRM) platform, website hosting, analytics providers, advertising platforms, and property data services. These providers may process your information only to perform services for us.
Legal requirements. We may disclose information if required to do so by law, subpoena, or court order, or to protect the rights, property, or safety of our company, our customers, or others.
Business transfers. If our business is sold, merged, or reorganized, customer information may be transferred as part of that transaction.

As stated in Section 3, mobile phone numbers and SMS opt-in consent are never shared with or sold to third parties for their own marketing purposes.

5. Cookies and Online Advertising

We use cookies and similar technologies to keep the Site working properly, remember your preferences, analyze traffic, and deliver and measure advertising. Third-party advertising and analytics partners (such as Google and Meta) may set cookies or pixels when you visit the Site. You can control cookies through your browser settings, and you can opt out of certain interest-based advertising through industry tools such as www.aboutads.info/choices.

6. Your Privacy Rights

Depending on the state you live in, you may have rights regarding your personal information, which may include the right to:

Request access to the personal information we hold about you
Request that we correct inaccurate information
Request that we delete your personal information
Opt out of targeted advertising
Receive a copy of your information in a portable format

To exercise any of these rights, contact us using the information in Section 10. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.

7. Data Retention and Security

We retain personal information for as long as needed to serve you, operate our business, and meet legal and record-keeping requirements. We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are intended for homeowners and adults. The Site is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be posted on this page, and your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: